Refund and Cancellation Policy

Refunds and Cancellation Policy

Last updated: September 01, 2026

Thank you for shopping with Khoj Finds. This policy explains how order cancellations, exchanges, returns, and refunds work, along with our shipping timelines.

Order cancellation

You can cancel a prepaid order free of charge as long as it has not yet been shipped by our supplier. To cancel, email support@khojfinds.com with your order number as soon as possible. Once an order has been dispatched, it cannot be cancelled and will need to be handled as a return instead.

For Cash on Delivery orders, we reserve the right to cancel the order if we are unable to get confirmation from you, or if your pincode is not serviceable for Cash on Delivery by our courier partners.

Exchange and return policy

● All exchanges and returns are accepted only if you inform us of the issue within seven days of delivery, including the day of delivery.

● In case of a size or variant issue, or if you receive the wrong product, you can raise an exchange request within this seven day window.

● We will exchange the product for another size or variant, or the correct product of the same value, at no extra charge, and we will arrange reverse pickup.

● If the value of the replacement product is higher, the difference must be paid online before we process the exchange.

● The product must be unused, in its original packaging, with all tags and labels intact and securely packed so it isn't damaged in transit. Exchanges will not be processed without this.

● Exchange and return requests are processed only once per order.

● Products bought during a sale or with a discount code are not eligible for a refund, though they may still be eligible for exchange.

● For products available in multiple sizes, such as certain kids' items, we offer a free exchange for size issues, but a size issue alone is not eligible for a refund.

Refunds on defective or damaged products

We issue refunds only in genuine cases of delivery of a defective, damaged, or significantly not-as-described product. If this happens, email support@khojfinds.com with your order number, a description of the issue, and photos or a short video of the product.

Refunds are issued to the same payment method used for the order, or to a bank account you provide. Please note that product colour, packaging, or minor design details may vary slightly from what is shown on our website, social media, or ads, and this alone is not grounds for a return or refund.

If, upon inspection, we determine that the damage or defect was caused by your own use or handling, we will not be able to offer a refund. To avoid this, please do not accept visibly damaged packages at the time of delivery.

We reserve the right to refuse any return or exchange if we determine that the product does not qualify under this policy. Products that have been used, installed, or altered cannot be exchanged or refunded.

Shipping policy

We dispatch orders within 2 Business Days of order confirmation.

Orders within India are typically delivered in around 7-8 Business Days, depending on your shipping address and other factors such as public holidays or extreme weather. In some cases it may take up to two weeks depending on product availability, and deliveries to parts of Jammu & Kashmir and the North-East may take up to 10 working days.

Tracking information is shared to your email address once your order ships. If you haven't received it, email support@khojfinds.com within 48 hours of placing your order.

Orders are shipped through our courier partners based on your pincode, which may include providers such as Delhivery, Xpressbees, Bluedart, and Ecom Express.

If tracking shows your order as delivered but you have not received it, this is often because it was received by a family member, neighbour, flatmate, or office mail room. Let us know within 48 hours of the delivered notification so we can raise the issue with our courier partner. After genuine investigation, we will refund the full amount if the product truly wasn't received, which typically takes up to 10 working days. We're unable to take action or accept liability for reports made after this window.